Assessor Resource
CPPDSM3019B
Communicate with clients as part of agency operations
Assessment tool
Version 1.0
Issue Date: May 2024
This unit of competency supports the work of licensed real estate agents, real estate representatives and support staff in interacting and building effective relationships with clients as part of agency operations.
This unit of competency specifies the outcomes required to interact and build relationships with clients as part of agency operations. It includes developing rapport with clients, handling initial client enquiries, establishing and maintaining a client database and dealing with client complaints and problems.
The unit may form part of the licensing requirements for persons engaged in real estate activities in those States and Territories where these are regulated activities.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)